Email support availability
A verified general support email address has not yet been published. Conversion problems can be submitted from the Report a problem button on each bank/accounting tool. That secure form accepts a typed description and limited diagnostics; it does not attach your statement or extracted transactions.
Prepare a useful technical report
A concise, reproducible report is easier to investigate without exposing private information. Include only these details in the tool report:
- The exact public tool name and source file extension
- Whether the file came from a bank, card issuer or accounting platform
- The exact warning or error shown in the browser
- What you expected the reviewed output to contain
- A synthetic sample with the same headings and row structure
Format or conversion issue
Record the detected columns, row status and reconciliation message. Do not copy real transaction descriptions into the report.
Privacy question
Describe the browser action or data-handling concern without including statement content or identifiers.
Security report
Describe the affected page, browser, steps to reproduce and observed behaviour using synthetic data only. A dedicated security address has not yet been published.
Before reporting a conversion problem
Confirm that the file matches the documented input type, review the visible validation summary, and compare the flagged row with the original statement. The public guides explain the expected workflow and common checks without requiring you to share the source file.